Joseph Mwangi

ServiceNow Administrator | ServiceNow Developer | AI Integration Engineer

Texas, USA

I build enterprise workflow automation solutions using ServiceNow, artificial intelligence, OpenAI, Python, REST APIs, CMDB, CSDM, Flow Designer and ITSM.

My portfolio focuses on AI-powered incident management, intelligent routing, CMDB impact analysis, change-risk assessment, root-cause analysis and employee self-service automation.

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Professional Certification

ServiceNow Certified Application Developer — CAD

Core Skills

ServiceNow Administration
ServiceNow Application Development
ITSM
Incident Management
Problem Management
Change Management
CMDB and CSDM
Flow Designer
Business Rules
GlideRecord
REST API Integration
OpenAI API
Python and FastAPI
AI Workflow Automation
Healthcare ServiceNow Solutions

Featured ServiceNow AI Projects

ServiceNow AI Incident Auto-Triage

AI-powered incident classification, priority recommendation, intelligent routing, SLA-aware triage and round-robin technician assignment.

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ServiceNow AI Incident Copilot

AI assistant for incident summarization, business-impact analysis, triage recommendations and troubleshooting guidance.

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ServiceNow AI CMDB Impact Analyzer

AI-assisted analysis of CMDB relationships, service dependencies and operational impact for incidents and changes.

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ServiceNow AI Change Risk Advisor

AI-supported change-risk evaluation designed to help organizations make safer and better-informed change decisions.

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ServiceNow AI Problem RCA Assistant

AI-powered root-cause analysis support for identifying patterns and investigating recurring incidents.

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ServiceNow AI Virtual Agent

AI-powered employee self-service assistant for answering support questions and improving service-desk efficiency.

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Currently Building

Enterprise AI automation projects that combine ServiceNow operational workflows with modern AI decision support, intelligent routing and REST API integrations.

Contact and GitHub

Review my ServiceNow projects, source code and technical documentation on GitHub.

github.com/mathioya2000